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Data Centre ICT Shift Technician

2 months ago

London, Greater London, United Kingdom Amazon Full time
About the Role

We are seeking a skilled Data Centre ICT Shift Technician to join our team at Amazon. As a key member of our Data Centre Operations team, you will be responsible for installing and troubleshooting the infrastructure that supports the AWS cloud.

Key Responsibilities
  • Escalation point and technical troubleshooter for all Systems and problems
  • Deep diving into Linux server issues
  • Remediation of physical layer outages, both Systems & Network
  • Remediation or recovery of physical power issues on racks and participate in Data Centre power & cooling events
  • Shift work (4 days on and 4 days off including night shifts on a rotational basis)
  • Install & configure racks of hosts in line with internal SLAs
  • Triage & resolve trouble tickets for all devices in your region
  • Physical replacement of server and network device parts
  • Ensure correct rotation of parts & spares
  • Enforcing Amazon's Security Best Practices
  • Interact with third party vendors & contractors
  • Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs
  • Participate in and deliver on a number of high impact small to mid-scale projects
About the Team

You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. We work on the most challenging problems, with thousands of variables impacting the supply chain.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We value diverse experiences and inclusive team culture. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

Requirements
  • 2+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma

We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.