Senior Service Manager
3 weeks ago
Job Summary:
We are seeking an experienced and dynamic Senior Service Manager to direct the strategic requirement, operational care standard, and continuous improvement of our services across Surrey. As a key member of our team, you will collaborate with other Senior Service Managers to execute strategic visions at the direction of the Head of Care Operations and Registered Manager.
Key Responsibilities:
* Monitor service provision to ensure gaps and under contract hours are resolved, and resources are maximised to impact overall delivery of hours.
* Co-produce and implement strategic plans for the delivery of care services for unpaid carers in alignment with the business plan.
* Lead and motivate a team of care professionals, providing guidance, coaching, and support.
* Attend Care Worker team meetings and present when required.
* Participate in a second-tier Out of Hours roster, working collaboratively with other Senior Service Managers to ensure adequate cover is in place.
* Lead investigations into and HR/Employee Relations concerns within the care team.
* Build and maintain strong relationships with colleagues, stakeholders, and external bodies.
Requirements:
* Experience in a similar role, with a proven track record of delivering high-quality care services.
* Strong leadership and management skills, with the ability to motivate and inspire a team.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
* Ability to work collaboratively as part of a team, with a flexible approach to working hours.
What We Offer:
* Competitive salary and benefits package.
* Opportunity to work with a dynamic and forward-thinking organisation.
* Collaborative and supportive team environment.
How to Apply:
If you are a motivated and experienced Senior Service Manager looking for a new challenge, please submit your application, including your CV and a covering letter, to Optima Recruitment.
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