Sales Operations Manager
6 days ago
About the Role
Vodafone UK is seeking a highly skilled Sales Operations Manager to lead our Voice based sales operation within our In House teams. As a key member of our Consumer Sales & Care department, you will be responsible for managing a team of over 600 agents across our Voice and WebChat channels.
Key Responsibilities
- Manage the Stoke Centre of Excellence and the 600+ Consumer FTE based on site and work from home teams.
- Represent the Senior Manager Consumer Sales, Head of Consumer Sales & Care and wider Leadership team with internal and external stakeholders.
- Lead all our recruitment and Academy activities to ensure we maintain our current standards whilst maintaining the budgeted position.
- Develop the award-winning culture, driving engagement and establishing the department as the best place to work and an area where opportunities for talent progression are abundant.
- Support to create and manage the talent pipeline into the wider business helping us deliver on our company REACH objectives.
Requirements
- Experience of managing large, multi-site geographically dispersed teams.
- Experience of operating in a Sales and Customer Centric focused environment.
- Strong people leadership and communication skills to guide and influence both inside and outside of Vodafone.
- Proven record of driving Commercial sales revenues strategies and adapting to different conditions achieving significant business growth.
- Ability to solve complex problems, make confident decisions and lead change in an evolving environment.
About Vodafone
Vodafone UK is a Great Place to Work and is committed to driving inclusion for all. We're proud to be certified as a Great Place to Work and are dedicated to creating a workplace that is fully representative of the communities and customers we serve.
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