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Senior Account Manager

2 months ago

Rainham, Greater London, United Kingdom ATA Sameday Ltd Full time
About the Role

We are seeking an experienced and dynamic Senior Account Manager to join our team at ATA Sameday Ltd. As a key member of our logistics team, you will play a crucial role in managing multiple logistics contracts and ensuring operational excellence across the accounts.

Key Responsibilities
  • Oversee day-to-day operations, collaborate with managers and cross-functional teams to optimize performance, and lead people management to motivate and develop staff.
  • Develop and maintain long-term strategic relationships with clients and stakeholders, serving as the main point of contact.
  • Proactively identify new opportunities to expand client relationships and drive business growth.
  • Identify and proactively address challenges, seeking opportunities to improve processes and create strategic plans to achieve mutual benefits.
  • Track and monitor key performance metrics, prepare detailed reports, and ensure contracts meet financial and operational targets.
  • Use client feedback to drive innovation and enhance service offerings, contributing to a culture of continuous improvement.
  • Regular travel is required to various site locations across the UK.
Requirements
  • Proven experience in account management, preferably in logistics or a related industry.
  • Strong leadership and people management skills, with the ability to inspire and develop teams.
  • Outstanding communication skills with experience in building long-lasting partnerships.
  • Capable of prioritizing and solving problems often under pressure, utilizing innovative solutions.
  • Experience in performance tracking, data analysis, and reporting to ensure contract success.
  • Strong organizational skills, with the ability to manage multiple contracts and priorities simultaneously.
  • Full UK driving license and willingness for travel as part of this role.