Technical Solutions Specialist
7 days ago
Job Title: Technical Solutions Specialist
Job Summary:
We are seeking a highly skilled Technical Solutions Specialist to join our team at YourPrime. As a key member of our technical team, you will be responsible for providing top-tier technical solutions to our clients and supporting their operational efficiency and traceability.
Key Responsibilities:
- Provide technical support for all software solutions delivered by our client
- Conduct detailed troubleshooting and issue replication
- Perform internal and external triage of support tickets
- Manage and resolve support tickets in line with SLA
- Prepare and manage change requests and incident reports
- Implement technical changes and manage deployments
- Follow internal support processes and governance
- Maintain internal WIKI, troubleshooting, and install guides
- Escalate critical support issues as per customer contracts
- Participate in on-call support rota (24/7 cover, overtime pay applicable)
- Support SDMs & Account Manager with reporting and reactive customer support
- Manage Major Incident Management (MIM) and P1/P2 out-of-hours (OOH) processes
Additional Responsibilities:
- Support the Testing Team as needed
- Maintain knowledge of PC, RF, handheld, infrastructure, and related technologies
- Install and troubleshoot equipment on customer premises
- Fulfill other responsibilities as required by our client, including management requests
- Maintain proficiency with internal tools (Service Tonic, JIRA, Confluence)
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Technical Solutions Specialist
1 week ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistJoin YourPrime, a leading supply chain technology vendor, as a Technical Solutions Specialist. In this role, you will provide technical support for all software solutions delivered by our company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover,...
-
Technical Solutions Specialist
1 week ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistJoin YourPrime, a leading supply chain technology vendor, as a Technical Solutions Specialist. In this role, you will provide technical support for all software solutions delivered by our company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover,...
-
Technical Solutions Specialist
1 week ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistJoin YourPrime, a leading supply chain technology vendor, as a Technical Solutions Specialist. In this role, you will provide technical support for all software solutions delivered by our company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover,...
-
Technical Solutions Specialist
1 week ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistJoin YourPrime, a leading supply chain technology vendor, as a Technical Solutions Specialist. In this role, you will provide technical support for all software solutions delivered by our company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover,...
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Technical Solutions Specialist
3 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistOur client is a leading supply chain technology vendor providing innovative solutions to enhance operational efficiency and traceability. We are seeking a Technical Solutions Specialist to provide technical support for all software solutions delivered by our client.Key Responsibilities:Implement technical changes and...
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Technical Solutions Specialist
3 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistOur client is a leading supply chain technology vendor providing innovative solutions to enhance operational efficiency and traceability. We are seeking a Technical Solutions Specialist to provide technical support for all software solutions delivered by our client.Key Responsibilities:Implement technical changes and...
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Technical Solutions Specialist
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeYourPrime is seeking a skilled Technical Solutions Specialist to join our team. As a key member of our technical support team, you will provide expert-level support for our proprietary software solutions, including Athena, Chronos, Medea, OlympusFMD, and Atlassian Suite. Your responsibilities will include implementing technical changes, managing deployments,...
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Technical Solutions Specialist
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeYourPrime is seeking a skilled Technical Solutions Specialist to join our team. As a key member of our technical support team, you will provide expert-level support for our proprietary software solutions, including Athena, Chronos, Medea, OlympusFMD, and Atlassian Suite. Your responsibilities will include implementing technical changes, managing deployments,...
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Technical Solutions Specialist
7 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistJoin YourPrime, a leading supply chain technology vendor, as a Technical Solutions Specialist. In this role, you will provide technical support for all software solutions delivered by our company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover,...
-
Technical Solutions Specialist
7 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistJoin YourPrime, a leading supply chain technology vendor, as a Technical Solutions Specialist. In this role, you will provide technical support for all software solutions delivered by our company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover,...
-
Technical Solutions Specialist
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeYourPrime is seeking a skilled Technical Solutions Specialist to join our team. As a key member of our technical support team, you will provide expert-level support for our proprietary software solutions, including Athena, Chronos, Medea, OlympusFMD, and Atlassian Suite. Your responsibilities will include implementing technical changes, managing deployments,...
-
Technical Solutions Specialist
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeYourPrime is seeking a skilled Technical Solutions Specialist to join our team. As a key member of our technical support team, you will provide expert-level support for our proprietary software solutions, including Athena, Chronos, Medea, OlympusFMD, and Atlassian Suite. Your responsibilities will include implementing technical changes, managing deployments,...
-
Technical Solutions Specialist
7 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistOur client, a leading supply chain technology vendor, is seeking a Technical Solutions Specialist to provide technical support for all software solutions delivered by the company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover, overtime pay...
-
Technical Solutions Specialist
7 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistOur client, a leading supply chain technology vendor, is seeking a Technical Solutions Specialist to provide technical support for all software solutions delivered by the company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover, overtime pay...
-
Technical Solutions Specialist
1 week ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistJoin YourPrime, a leading supply chain technology vendor, as a Technical Solutions Specialist. In this role, you will provide technical support for all software solutions delivered by our company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover,...
-
Technical Solutions Specialist
1 week ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistJoin YourPrime, a leading supply chain technology vendor, as a Technical Solutions Specialist. In this role, you will provide technical support for all software solutions delivered by our company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover,...
-
Technical Solutions Specialist
1 day ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistJoin YourPrime, a leading supply chain technology vendor, as a Technical Solutions Specialist. In this role, you will provide technical support for all software solutions delivered by our company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover,...
-
Technical Solutions Specialist
1 day ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistJoin YourPrime, a leading supply chain technology vendor, as a Technical Solutions Specialist. In this role, you will provide technical support for all software solutions delivered by our company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover,...
-
Technical Solutions Specialist
3 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistJoin YourPrime, a leading supply chain technology vendor, as a Technical Solutions Specialist. In this role, you will provide technical support for all software solutions delivered by our company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover,...
-
Technical Solutions Specialist
4 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom YourPrime Full timeJob Title: Technical Solutions SpecialistJoin YourPrime, a leading supply chain technology vendor, as a Technical Solutions Specialist. In this role, you will provide technical support for all software solutions delivered by our company.Key Responsibilities:Implement technical changes and manage deploymentsParticipate in on-call support rota (24/7 cover,...