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Store Manager

2 months ago

Dumfries, Dumfries and Galloway, United Kingdom JD Sports Fashion Full time
About JD Sports Fashion

Established in 1981, JD Sports Fashion is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

We are a FTSE100 publicly quoted company, listed on the London Stock Exchange since 1996, and continue to grow in the UK and internationally.

Job Summary

We are seeking a highly motivated and experienced Store Manager to join our team. As a Store Manager, you will be responsible for driving sales and maximizing store profitability, while providing industry-leading service on the high street.

Key Responsibilities
  • Customer Service:
    • Maintain customer retention by providing first-class service.
    • Deal with enquiries and complaints, and resolve the issue/request.
    • Drive consistency within your internal teams to achieve the highest service levels.
    • Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys, and the company Net Promoter Score (NPS).
  • Sales:
    • Ensure that targets are achieved and, where possible, exceeded.
    • Analyze Oracle reports to assist you in making key sales decisions.
    • Manage in-store devices to capitalize on a wider range of products.
    • Confidently use the store's dashboard to analyze Footfall, Average Transaction Value, and conversion, applying this to the store environment.
  • Visual Merchandising:
    • Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
    • Attract, engage, and motivate customers into making purchases in-store by using the latest visual techniques.
    • Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.
  • Training & Development:
    • Develop existing team members and encourage progression within the company.
    • Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required.
    • Management development should be prioritized by the use of the in-house Trainee Management Academy.
    Requirements
    • Retail Management experience would be advantageous.
    • Excellent Time Management skills.
    • IT skills - Microsoft Outlook, Word, and Excel.
    • Incremental Holiday Allowance.
    • Discretionary Bonus Scheme.
    • Staff Discount On JD Group and other brands within the organization.
    • Pension Scheme - Depending on level of role.
    • Life Assurance – Depending on level of role.
    • Personal development opportunities to learn and develop at work.