IT Service Desk Support Engineer

11 hours ago


Eastleigh, Hampshire, United Kingdom Spectrum IT Recruitment Full time
Windows IT Support Job in Hampshire

We are seeking an experienced Technical Support Analyst to provide assistance with internal systems in a Windows environment.

  • Salary: Up to £27,000 + benefits, career development, training
  • Location: Hybrid onsite in Eastleigh, Southampton, Hampshire
  • Shift Work: 4 days-on, 4 days-off
About the Role

The successful candidate will be responsible for providing an IT help desk service to resolve technical issues efficiently, communicating effectively with stakeholders regarding technical issues.

  • Main Responsibilities:
    • Provide IT support services to employees
    • Analyze and resolve technical issues efficiently
    • Communicate effectively with stakeholders regarding technical issues
Requirements

To be successful in this role, you should have a broad understanding of infrastructure, including systems management tools and platforms, remote access solutions, operational reporting tools, and log management systems.

  • Key Requirements:
    • Familiarity with email systems, preferably Office365
    • Understanding of collaboration solutions such as SharePoint, Jira, and Confluence
    • Knowledge of telephony systems and their network implications


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