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Trade Operations Manager

1 month ago

Alcester, Warwickshire, United Kingdom Screwfix Full time

Overview

Screwfix is a leading retailer of trade tools and equipment, dedicated to providing exceptional customer service to its trade customers. As a Trade Supervisor, you will be the key point of contact for our trade customers, working closely with them to understand their needs and provide expert advice to drive sales.

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Trade Supervisor. The successful candidate will have excellent communication skills, be able to work independently, and have a passion for building strong relationships with our trade customers.

Key Responsibilities

  • Provide exceptional customer service to our trade customers, ensuring they receive the best possible experience when visiting our stores or contacting us via phone/email.
  • Work closely with our trade customers to understand their needs and provide expert advice on our products and services.
  • Take ownership of all aspects of customer interactions, including resolving any issues or concerns in a timely and professional manner.
  • Collaborate with colleagues to achieve sales targets and improve overall store performance.
  • Maintain accurate records of customer interactions, sales data, and other relevant information.

Qualifications and Requirements

  • Degree-level qualification in a relevant field (e.g., business, marketing, sales) or equivalent experience.
  • Proven track record of delivering excellent customer service in a fast-paced retail environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
  • Able to work independently, with minimal supervision, and prioritize tasks effectively.
  • Familiarity with trade tools and equipment, preferably with experience in a similar role within the industry.

Benefits and Compensation

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus benefits including:

  • 28 days annual leave (including bank holidays), increasing with length of service.
  • Award-winning company pension scheme, with employer contributions up to 14%.
  • Life cover and other employee benefits.
  • Discounted healthcare and access to company share save schemes.
  • Ongoing training and development opportunities to help you grow your career within Screwfix.