Unemployment Claims Case Manager

3 days ago


Rochester, Medway, United Kingdom Equifax, Inc. Full time
About the Role

This Unemployment Claims Case Manager position is responsible for contacting clients to review unemployment cases, documenting conversations and advising/counseling clients accordingly.

Key Responsibilities
  1. Analyze and review unemployment laws as needed for each case, determining and appropriately processing unemployment data per SIDES and/or CaseBuilder technologies.
  2. Document details of client calls while on the phone, fax activity and email activity, entering into in-house systems as necessary/required.
  3. 1 year of Google or Microsoft Suite products experience is required.

Benefits: We offer a competitive salary range of $62,400 - $83,000 per year, reflecting our commitment to attracting and retaining top talent.


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