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Employee Support Specialist
2 months ago
We are seeking an Employee Support Specialist to join our team. This role will involve contact clients to review unemployment cases, documenting conversations and analyzing data to determine a response.
Responsibilities- Analyze individual case information by reviewing data accessed through internal systems/platforms, from the investigative telephone calls or document images, to determine a response.
- Receive and prioritize claims, questionnaires, determinations and/or other unemployment related data via fax, email, CaseBuilder and telephone.
- Document details of client calls while on the phone, fax activity and email activity, entering into in-house systems as necessary/required.
Estimated Salary: $62,400 - $83,000 per year