ICT Support Specialist
1 week ago
About the Role
We are seeking an experienced ICT Support Specialist to join our team in Southampton. As an Onsite Support Services Engineer, you will provide technical support to end-users, ensuring seamless delivery of IT services.
Key Responsibilities:
- Provide expert technical support to clients on their technical needs, responding promptly to queries and complaints.
- Manage tickets allocated by client or operational teams, ensuring effective resolution and customer satisfaction.
- Ensure successful sign-off, delivery, and handover to support services post project completion.
- Assess and report potential risks, maintaining a secure and reliable IT environment.
- Report on customer feedback, driving continuous improvement of our services.
- Maintain accurate documentation, including asset information and configurations.
Requirements:
- Minimum 5 years' experience in ICT support, with expertise in Microsoft Exchange, Active Directory, Cloud (Azure, AWS, Google cloud), SCCM, Office 365, Mobile Device Management, Intune, Windows Servers, Server Virtualisation, Local Area Networking, Symantec Products, Cisco LAN/WAN, Routing/switching equipment, and Citrix (XenApp/XenDesktop).
- Formal IT qualification, ideally MCSE/MCITP or multiple MCPs.
- Strong analytical and problem-solving skills, with excellent communication and customer service skills.
What We Offer:
A competitive salary of £45,000 per annum, reflecting your exceptional skills and experience. As an employee of ARM, you will have access to ongoing training and development opportunities, enabling you to stay up-to-date with the latest technologies and best practices.
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