Process Improvement Specialist
24 hours ago
We are looking for a Process Improvement Specialist to join our team at Lorien. As a key member of our team, you will be responsible for documenting the current ways of working, challenges, and pain points of business stakeholders and end-users and working with SMEs to implement new and improved ways of working using M365 and AI solutions.
You will communicate and collaborate with business stakeholders, technology, vendors, and end-users to design, test, and implement M365 solutions. You will also oversee support and feedback to end-users and stakeholders on the adoption and use of M365 and AI solutions.
Key Responsibilities
- Document the current ways of working, challenges, and pain points of business stakeholders and end-users and work with SMEs to implement new and improved ways of working using M365 and AI solutions.
- Communicate and collaborate with business stakeholders, technology, vendors, and end-users to design, test, and implement M365 solutions.
- Oversee support and feedback to end-users and stakeholders on the adoption and use of M365 and AI solutions.
Requirements
- At least 3 years of experience as a business analyst, preferably in a M365 environment.
- Excellent analytical, problem-solving, and decision-making skills, with the ability to translate and document business needs and requirements.
- Knowledge of M365 tools and platforms, such as SharePoint, Teams, Power Platform.
- Estimated salary: $95,000 - $115,000 per annum.
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