IT Support Specialist
3 weeks ago
We are seeking a highly motivated and enthusiastic IT Support Specialist to join our team at Albert Goodman LLP. As a key member of our IT department, you will play a vital role in providing exceptional support to our staff and clients.
Key Responsibilities- Troubleshooting and Support: Troubleshoot and resolve technical issues related to desktops, laptops, and mobile devices, as well as software applications and network connectivity.
- Incident and Problem Management: Assist in managing incidents and problems that impact multiple users, ensuring timely resolution and minimal disruption to our services.
- Service Delivery: Provide excellent customer service to our staff and clients, ensuring that their technical needs are met and exceeded.
- Process Improvement: Contribute to the development and implementation of policies, processes, and procedures to improve our IT service delivery.
- Competitive Salary and Benefits: A competitive salary and benefits package, including a minimum of 25 days' holiday, annual salary review, and life assurance.
- Professional Development: Opportunities for professional development and training, including Microsoft certifications and examinations.
- Collaborative Work Environment: A collaborative and dynamic work environment, with a team of experienced IT professionals.
Albert Goodman LLP is a firm of Chartered Accountants, Tax Consultants, and Financial Planners, providing high-quality advice to over 5000 local and national businesses and individuals. We are committed to encouraging equality, diversity, and inclusion amongst our people and are proud to have secured B Corp status in 2023.
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