Software Development Coordinator

4 weeks ago

Devon, United Kingdom Thrive Approach Full time
About Us:

Thrive Approach is a leading provider of emotional wellbeing solutions for teaching staff, empowering them to create a safe and supportive learning environment for children and young people. With a strong presence in over 2,600 schools and settings, we have already impacted the lives of 600,000 children and young people. Our mission is to reach 1.5 million students, improving outcomes in attendance, behaviour, and attainment through innovative training, online assessments, and expert strategies.

We are part of the Supporting Education Group, a rapidly growing collective of companies focused on enhancing education and providing meaningful opportunities for our employees.

About the Role:

We are seeking a highly motivated and detail-oriented Software Development Coordinator to join our Systems Development Team. This role will offer variety and a dynamic work environment, with a focus on improving our software systems and processes. You will play a key part in maintaining the efficiency of our support desk and ensuring our systems are robust and user-friendly.

  • Provide 1st and 2nd line user support for our Service Desk.
  • Identify, escalate, and resolve software issues; raise and track support tickets with third-party vendors.
  • Document and monitor software problems to ensure full and timely resolution.
  • Adhere to standard procedures for software testing and ensure thorough quality assurance.
  • Support software testing to meet specifications and enhance user experience.
  • Conduct data processing and database administration.
  • Ensure the security and integrity of company databases and applications by following all policies and procedures.
  • Stay informed on software updates, upgrades, and additional services.
  • Contribute to team development and process improvement.
About You:

You will be:

  • Highly organised, methodical, and detail oriented.
  • Great at prioritising and managing multiple tasks.
  • A strong communicator, both verbally and in writing.
  • An excellent problem-solver, with the ability to troubleshoot issues.
  • Knowledgeable about data protection and information security principles.
  • Able to convey technical information to a non-technical audience.
  • An independent worker, but also able to collaborate effectively within a team.
  • A customer service champion.
Our Benefits:

As an equal opportunities' employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team.

We offer:

  • Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
  • Hybrid working, based from either our Bloomsbury, London, or Newton Abbott, Devon offices.
  • Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
  • We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
  • From day 1, free life insurance covering up to x4 your salary.
  • We'll both add money into your pension pot after 3 months.
  • Get 25% off online learning resources for year 1 to GCSE with EdPlace.
  • Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.
  • Excellent learning and development opportunities.

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