Software Development Support Specialist
2 weeks ago
About Us:
Thrive Approach helps teaching staff support the emotional wellbeing of children and young people, empowering them to feel safe, supported, and ready to learn.
Our ambition is to improve outcomes in attendance, behaviour, and attainment through training, online assessments, and expert strategies.
We are part of the Supporting Education Group, a rapidly growing collective of companies focused on enhancing education and providing meaningful opportunities for our employees.
About the Role:We are seeking a motivated and detail-oriented Software Development Support Specialist to join our Systems Development Team.
This role will offer variety and a dynamic work environment, with a focus on improving our software systems and processes.
- Provide 1st and 2nd line user support for our Service Desk.
- Identify, escalate, and resolve software issues; raise and track support tickets with third-party vendors.
- Document and monitor software problems to ensure full and timely resolution.
- Adhere to standard procedures for software testing and ensure thorough quality assurance.
- Support software testing to meet specifications and enhance user experience.
- Conduct data processing and database administration.
- Ensure the security and integrity of company databases and applications by following all policies and procedures.
- Stay informed on software updates, upgrades, and additional services.
- Contribute to team development and process improvement.
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