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Sea Logistics Operations Specialist

2 months ago


Birmingham, Birmingham, United Kingdom Kuehne+Nagel Full time
About the Role

We are seeking a highly skilled and experienced Sea Logistics Operations Specialist to join our team at Kuehne+Nagel. As a key member of our Operational Care Centre, you will play a critical role in ensuring the smooth coordination of customer shipments and the accurate, timely update of key milestones within our operational system.

Key Responsibilities
  • Coordinate customer shipments and ensure key milestones are accurately and promptly updated in the operational system.
  • Process tasks using Business Process Automation (BPA) to ensure sales quotations are correctly linked to shipments, and that costing and gross profit (GP) are accurately managed.
  • Maintain seamless communication with Customer Care Specialists within the Customer Care Locations (CCL) and external stakeholders to ensure operational efficiency and compliance with our high standards.
  • Investigate and resolve issues related to schedule changes, routing discrepancies, and missing shipment statuses, and notify the respective parties in case of issues.
  • Monitor and address discrepancies with carrier invoices, escalating as necessary.
  • Raise freight and additional charge invoices to our customers.
  • Serve as a key contact for the services within your scope.
  • Engage in regular communication with Customer Care Locations, other OCC departments, Kuehne + Nagel offices overseas, and suppliers, building strong relationships.
Requirements
  • Experience in either freight forwarding or transport planning, preferably with a focus on sea freight.
  • Experience in Import Operations is advantageous.
  • Experience in processing data and task-based work is advantageous.
  • Ability to understand and execute new processes.
  • Excellent knowledge of MS office features, especially Excel.
  • Understanding of Incoterms, shipment types, and methods.
  • Very good time management skills with the ability to set priorities, fulfill critical tasks in time, and keep to deadlines.
What We Offer
  • 26 days holidays plus bank holidays.
  • 2 volunteering days per year.
  • 3 x Life Assurance Option if you join the KN Route2 pension scheme.
  • A tailored personal development and training programme.
  • Trusted and empowered to deliver and be your best.
  • We are happy to talk about flexible working.
  • Enhanced Maternity/Paternity Leave.
  • Childcare Vouchers.
  • Cycle to work scheme.
  • Discount on high street stores and local supermarkets.
  • Refer a friend scheme.