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Sea Logistics Operations Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Kuehne+Nagel Full time
Job Title: Sea Logistics Operational Care Specialist

We are seeking a highly skilled and experienced Sea Logistics Operational Care Specialist to join our team at Kuehne+Nagel. As a key member of our Sea Logistics team, you will play a critical role in ensuring the smooth coordination of customer shipments and the accurate, timely update of key milestones within our operational system.

Your Role

As a Sea Logistics Operational Care Specialist, you will be responsible for handling the timely processing of tasks using Business Process Automation (BPA) to ensure that sales quotations are correctly linked to shipments, and that costing and gross profit (GP) are accurately managed. Your primary responsibilities will include:

  • Coordinating customer shipments to ensure timely and accurate delivery.
  • Ensuring key milestones are accurately and promptly updated in the operational system.
  • Maintaining seamless communication with Customer Care Specialists within the Customer Care Locations (CCL).
  • Managing the flow of information between various teams and external stakeholders to ensure operational efficiency and compliance with our high standards.
Your Responsibilities

Some of your key responsibilities will include:

  • Ensuring carrier contract retrieval into cost entry and adding manual accruals as required.
  • Ensuring accurate gross profit for all contracted freight and UK charges.
  • Maximising gross profit on every shipment by ensuring correct profit share and sales quotation is linked on every shipment file.
  • Investigating and resolving issues related to schedule changes, routing discrepancies, and missing shipment statuses and notifying the respective parties in case of issues.
  • Monitoring and addressing discrepancies with carrier invoices, escalating as necessary.
  • Raising freight and additional charge invoices to our customers.
  • Serving as a key contact for the services within your scope.
  • Engaging in regular communication with Customer Care Locations, other OCC departments, Kuehne + Nagel offices overseas, and suppliers, building strong relationships.
Your Skills and Experiences

To be successful in this role, you will need:

  • Experience in either freight forwarding or transport planning, preferably with a focus on sea freight.
  • Experience in Import Operations is advantageous.
  • Experience in processing data and task-based work is advantageous.
  • Ability to understand and execute new processes.
  • Excellent knowledge of MS Office features, especially Excel.
  • Understanding and respect for company confidentiality and compliance regulations (Code of Conduct).
  • Strong affinity with required customer quality standards.
  • Understanding of Incoterms, shipment types, and methods.
  • Very good time management skills with the ability to set priorities, fulfill critical tasks in time, and keep to deadlines.
Good Reasons to Join

We offer a competitive salary with discretionary bonus and 25 days holiday plus bank holidays, life assurance, and private health insurance. You will also have the opportunity to join the contributory Kuehne + Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.