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Customer Service Representative

2 months ago

Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time
{"title": "Customer Service Executive/ Call Handler", "description": "Customer Service Executive/ Call Handler

We are seeking a highly skilled and experienced Customer Service Executive/ Call Handler to join our team in Portsmouth. As a key member of our specialist customer support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Manage high call volumes and assist customers with their enquiries
  • Arrange car services, MOTs, and repairs to vehicles
  • Process legal documents onto the system
  • Data entry of highly important information
  • Liaise with third parties to manage customer enquiries and issues
  • Handle complaints and ensure accurate information is input onto the system
Requirements:
  • Previous experience in managing high call volumes in a customer service role
  • Excellent communication and interpersonal skills
  • Computer literate and proficient in IT systems
  • Good eye for detail and ability to work accurately
  • Available to start immediately

We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual, please submit your CV for consideration."}