Wine Retail Professional
2 weeks ago
About Majestic Wine
Majestic Wine is the UK's largest specialist wine retailer, operating a network of stores nationwide. We're passionate about providing an exceptional customer experience and offering a wide range of wines, spirits, and beers.
The Role
We're looking for a dynamic and ambitious individual to join our team as a Trainee Manager. As a Trainee Manager, you'll embark on a 12-month development program that will give you a detailed understanding and experience of all operational, service, and leadership standards expected to become a future Majestic Store Manager.
Key Responsibilities
- Drive store performance by maximising sales opportunities and optimising KPI performance.
- Deliver exceptional customer service to drive business growth through customer loyalty and repeat purchases.
- Develop a VIP concierge service to contact customers with updates on products and tastings.
- Sell the story not the discount by demonstrating and sharing your passion for product with customers.
- Take ownership of your wine knowledge and constantly learn about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride in the physical appearance and maintenance of your store.
- Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
Knowledge and Skills Required
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Ability to deliver exceptional customer experience and service to every single customer.
- Prioritise and strategically problem-solve in high-pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
What We Offer
- Competitive salary and performance bonus.
- Up to 20% staff discount.
- Career development opportunities and career progression supported by our excellent in-house training schemes.
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (worth 3 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events.
- Access to Retail Trust which includes: Retail Rewards, discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
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