Head of E-commerce Operations
1 week ago
Majestic Wines Warehouse Limited is seeking a dynamic and ambitious individual to join our team as a Trainee Manager. As a Trainee Manager, you will embark on a 12-month development programme that will give you a detailed understanding and experience of all operational, service, and leadership standards expected to become a future Majestic Store Manager.
The ideal candidate will have experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment. You will be self-motivated, able to thrive when working alone and as part of a team, with excellent communication and time management skills. Wine knowledge is beneficial, but a passion to learn more is essential to pass level 2 and 3 WSET wine qualifications.
Key Responsibilities Include:
- Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Sell the story not the discount.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally and externally.
- Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe, and legal by following internal policies, processes, and completing mandatory training.
- Be an example of Majestic's Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
What We Offer:
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes.
- A contributory Company Pension Plan.
- Life Assurance (Worth 3 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events.
- Access to Retail Trust which includes: Retail Rewards, discounted e-vouchers, discounted reloadable shopping cards, gift vouchers, and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company maternity, paternity, and adoption leave after 26 weeks.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
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