Technical Support Specialist
4 weeks ago
Job Summary
University Hospitals Coventry and Warwickshire NHS Trust's ICT Department is seeking a skilled Technical Support Analyst to join their team. This role offers an exciting opportunity to learn and grow within a dynamic and supportive environment.
Main Responsibilities
Provide exceptional support to a large corporate computer systems estate, comprising over 8000 desktops and 13000 users.
Utilize ITIL framework incident, change, request, and problem management to deliver high-quality support services.
Undertake acceptance testing, software loading, and configuration, as well as troubleshooting of desktop end-user Information and Communications Technology (ICT) equipment.
Install and commission ICT equipment in user work areas, providing basic familiarization with the equipment.
Stay up-to-date with the Trust's standard computer operating systems, including Microsoft Windows and UNIX technologies.
Support a range of mobile devices, including Apple products and dictation equipment.
Department-Wide
Provide support to associated NHS staff in satellite sites around Coventry and Warwickshire, including travel as necessary.
Ensure ICT equipment meets safety standards.
Investigate and resolve ICT equipment and service issues, including hardware repairs and liaison with ICT and third-party teams.
Conduct first-line network equipment and cabling fault finding, including configuration work.
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