Customer Service Representative

1 week ago


Liverpool, Liverpool, United Kingdom Kuehne+Nagel Full time
Job Description

The Customer Service Representative will be part of a team within the Sea Logistics department, responsible for direct interaction with customers, proactive customer service, problem solving, and ensuring a positive experience for our clients.

Your Responsibilities
  • Ensure all requests are carried out to the pre-set service levels and standard procedures in a timely manner, in line with KPI requirements.
  • Focus on improving customer satisfaction by delivering high-quality services, as evidenced by our NPS customer thermometer.
  • Monitor customer shipments to provide proactive updates and problem solve in anticipation of a customer complaint.
  • Document, investigate, and conduct root cause analysis on any deviations using our systems (CoreLog, NPS).
  • Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags.
  • Inclusion and transfer of customer requirements into our systems, so that Operational Care Centers (OCCs) are clearly informed about deliverables.
Key Skills and Experiences
  • Showcase strong communication skills that bridge gaps and build connections.
  • Navigate language effortlessly with native or C1 English proficiency.
  • Excellent knowledge of MS Office features, especially Excel.
Compensation and Benefits

We offer a competitive salary of £28,000 - £32,000 per annum, dependent on experience. You can also join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers discounts, benefit information, recognition, and its own wellbeing center. We care for our colleagues and their immediate family with our employee assistance program, providing access to 24/7 GP, legal, and financial advice, along with mental health counselling.

About Us

Kuehne+Nagel is a global logistics leader, proud holders of the Gold Covenant, recognizing the skills, expertise, and value service leavers bring to our organization. As a forces-friendly employer, we welcome applications from candidates with military backgrounds.



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