Customer Service Representative
1 week ago
The Customer Service Representative will be part of a team within the Sea Logistics department, responsible for direct interaction with customers, proactive customer service, problem solving, and ensuring a positive experience for our clients.
Your Responsibilities- Ensure all requests are carried out to the pre-set service levels and standard procedures in a timely manner, in line with KPI requirements.
- Focus on improving customer satisfaction by delivering high-quality services, as evidenced by our NPS customer thermometer.
- Monitor customer shipments to provide proactive updates and problem solve in anticipation of a customer complaint.
- Document, investigate, and conduct root cause analysis on any deviations using our systems (CoreLog, NPS).
- Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags.
- Inclusion and transfer of customer requirements into our systems, so that Operational Care Centers (OCCs) are clearly informed about deliverables.
- Showcase strong communication skills that bridge gaps and build connections.
- Navigate language effortlessly with native or C1 English proficiency.
- Excellent knowledge of MS Office features, especially Excel.
We offer a competitive salary of £28,000 - £32,000 per annum, dependent on experience. You can also join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers discounts, benefit information, recognition, and its own wellbeing center. We care for our colleagues and their immediate family with our employee assistance program, providing access to 24/7 GP, legal, and financial advice, along with mental health counselling.
About UsKuehne+Nagel is a global logistics leader, proud holders of the Gold Covenant, recognizing the skills, expertise, and value service leavers bring to our organization. As a forces-friendly employer, we welcome applications from candidates with military backgrounds.
-
Customer Service Representative
1 month ago
Liverpool, Liverpool, United Kingdom Entwistle Green Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.The Role:As a Customer Service...
-
Customer Service Representative
1 month ago
Liverpool, Liverpool, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Requirements:High school diploma or equivalent.Experience in customer service or retail is...
-
Customer Service Representative
1 month ago
Liverpool, Liverpool, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe're looking for a Customer Service Representative to join our team at Lidl in Deutschland. As a Customer Service Representative, you'll be the face of our store, providing excellent customer service and ensuring that every customer receives the service they deserve.Key ResponsibilitiesProvide exceptional customer service, answering questions...
-
Customer Service Representative
5 days ago
Liverpool, Liverpool, United Kingdom Shell UK Oil Products Full timeJob Title: Customer Service RepresentativeSalary: From £11.44 per hourJob Summary: As a Customer Service Representative with Shell UK Oil Products, you will be responsible for providing an exceptional customer experience by delivering high-quality service and support.Responsibilities:Greet and welcome customers in a friendly and professional manner.Respond...
-
Customer Service Representative
6 days ago
Liverpool, Liverpool, United Kingdom PayPoint plc Full timeJob Description:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone with excellent communication skills and a passion for delivering exceptional customer experiences.
-
Customer Service Representative
5 days ago
Liverpool, Liverpool, United Kingdom ASDA Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at ASDA, working night shifts to ensure seamless e-commerce operations. As a key member of our customer-focused team, you will play a vital role in delivering an exceptional online shopping experience.
-
Customer Service Representative
4 weeks ago
Liverpool, Liverpool, United Kingdom Asda Full timeWe are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch customer support via phone, email, and chat. You will work closely with our sales and marketing teams to ensure seamless customer experiences.Key responsibilities include:Responding to customer inquiries in a timely and...
-
Customer Service Representative
1 month ago
Liverpool, Liverpool, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals is looking for talented individuals to fill Customer Service Representative roles. As a valued member of our team, you will deliver exceptional customer experiences and contribute to our operational excellence.Key Responsibilities:Provide top-notch customer service and support to ensure customer satisfaction.Participate in all aspects of...
-
Customer Service Representative
5 days ago
Liverpool, Liverpool, United Kingdom Oscar Wylee Pty Full timeWe're Oscar Wylee Pty, a global network of optometry service providers seeking an exceptional Customer Service Representative to join our team. The role involves engaging with customers, providing top-notch service, and exceeding sales targets.About the Role:Deliver outstanding customer experiences through expert eyewear styling advice and comprehensive...
-
Customer Service Representative
6 days ago
Liverpool, Liverpool, United Kingdom Tesco Full timeAbout the JobAs a Customer Service Representative at Tesco Deysbrook Barracks Superstore, you will be responsible for providing outstanding customer service, handling customer queries, and ensuring a seamless shopping experience. You will work closely with colleagues to achieve sales targets, promote products, and maintain a high standard of store...
-
Customer Service Representative
3 days ago
Liverpool, Liverpool, United Kingdom EG Group Full timeAt EG Group, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our retail operations, you will be responsible for delivering exceptional customer service and ensuring the highest standards of product quality and presentation.We offer a competitive salary of £11.75 per hour, with...
-
Customer Service Representative
1 month ago
Liverpool, Liverpool, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Responding to customer inquiries and resolving issues in a timely manner.Providing accurate information about our products and services.Collaborating with internal teams to ensure seamless customer experiences.Staying...
-
Festive Customer Service Representative
7 days ago
Liverpool, Liverpool, United Kingdom Tesco Full timeAbout the JobWe're seeking a friendly and approachable Festive Customer Service Representative to join our team. As a Festive Customer Service Representative, you'll play a vital role in providing exceptional customer service, supporting colleagues, and contributing to the success of our store during the busy festive period.You'll be responsible for...
-
Customer Service and Sales Representative
5 days ago
Liverpool, Liverpool, United Kingdom Big Picture UK Full timeCustomer Service and Sales RepresentativeLocation: UK WideWe are seeking a highly skilled and knowledgeable individual to join our team as a Customer Service and Sales Representative. This role involves providing exceptional customer support and assistance through in-person and real-time chat interactions, while also building relationships in-store.As a...
-
Customer Service Representative
1 month ago
Liverpool, Liverpool, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Liverpool, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...
-
Customer Service Representative
7 days ago
Liverpool, Liverpool, United Kingdom Travelex Full timeJob DescriptionWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our foreign exchange team, you will be responsible for delivering exceptional customer service and providing expert advice on travel money options.Key ResponsibilitiesProviding personalized support to customers...
-
Customer Service Representative
1 week ago
Liverpool, Liverpool, United Kingdom JD Group Full timeJob Title: Customer Service RepresentativeAbout JD GroupJD Group is a dynamic retail environment that values exceptional customer service and career progression.Estimated Salary:$30,000 - $40,000 per annumKey ResponsibilitiesProvide a knowledgeable and seamless customer experience through effective communication and problem-solving skills.Maintain high stock...
-
Customer Service Representative
6 days ago
Liverpool, Liverpool, United Kingdom Signet Jewelers Ltd. Full timeWe are seeking a Customer Service Representative - Temp to join our team at Signet Jewelers Ltd. as we approach the holiday season. As a key member of our sales team, you will play a vital role in helping customers find the perfect gift, while maintaining a positive and friendly attitude in a fast-paced retail environment.About the RoleThis temporary...
-
Customer Service Representative
5 days ago
Liverpool, Liverpool, United Kingdom ABM Full timeJob Summary:We are seeking a Customer Service Representative - Airport to join our team at ABM. As a Customer Service Representative - Airport, you will provide exceptional customer service to passengers with special needs, ensuring a seamless travel experience.Key Responsibilities:Provide assistance to passengers with special needs throughout their airport...
-
Customer Service Representative
4 days ago
Liverpool, Liverpool, United Kingdom Barclays Bank Plc Full timeAt Barclays Bank Plc, we are seeking a highly skilled Customer Service Representative to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer service and have excellent communication skills.About the RoleThis is an exciting opportunity to work in a dynamic and supportive environment where you will be...