Commercial Account Growth Specialist
4 days ago
About RGH-Global Limited
Are you a seasoned customer success professional looking for a new challenge? Do you have a passion for E-commerce and a knack for driving growth? If so, we'd love to hear from you
We're a leading technology company with a rapidly expanding team, and we're seeking an experienced CUSTOMER SUCCESS MANAGER to join our client's E-commerce Software as a Service (SaaS) division.
The ideal candidate will have a strong commercial background and excellent customer-facing skills. They'll be responsible for providing support to clients, understanding their needs, and identifying opportunities to drive growth and increase Customer Lifetime Value (CLV).
Key Responsibilities:
- Serve as the primary point of contact for customers, becoming a trusted advisor through expertise in their products, services, and industry.
- Analyse customer data to make data-driven decisions and recommendations.
- Conduct regular reviews to communicate product updates, report on progress and performance, and identify growth opportunities.
- Work with clients to configure and roll out software, providing both on-site and virtual training and support.
- Represent the voice of the customer to influence product development, marketing, and sales processes.
Requirements:
- Around £50,000 - £65,000 per annum salary, depending on experience.
- Sound experience as a customer success manager, commercial account manager, or client solutions professional.
- Ability to digest complex data and relay it to customers in a clear and concise way.
- Tech-savvy with experience in a fast-paced agile startup environment.
- Strategic mindset and commercial mentality.
- Willingness to travel to customer sites and company headquarters.
- Experience using CRM systems such as HubSpot, Salesforce, or similar.
Benefits:
- Competitive salary and benefits package.
- Option to work remotely.
- 25 days holiday.
- 8% contributory pension.
- Bonus.
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