Commercial Account Growth Specialist

4 days ago


Coventry, Coventry, United Kingdom RGH-Global Limited Full time

About RGH-Global Limited

Are you a seasoned customer success professional looking for a new challenge? Do you have a passion for E-commerce and a knack for driving growth? If so, we'd love to hear from you

We're a leading technology company with a rapidly expanding team, and we're seeking an experienced CUSTOMER SUCCESS MANAGER to join our client's E-commerce Software as a Service (SaaS) division.

The ideal candidate will have a strong commercial background and excellent customer-facing skills. They'll be responsible for providing support to clients, understanding their needs, and identifying opportunities to drive growth and increase Customer Lifetime Value (CLV).

Key Responsibilities:

  • Serve as the primary point of contact for customers, becoming a trusted advisor through expertise in their products, services, and industry.
  • Analyse customer data to make data-driven decisions and recommendations.
  • Conduct regular reviews to communicate product updates, report on progress and performance, and identify growth opportunities.
  • Work with clients to configure and roll out software, providing both on-site and virtual training and support.
  • Represent the voice of the customer to influence product development, marketing, and sales processes.

Requirements:

  • Around £50,000 - £65,000 per annum salary, depending on experience.
  • Sound experience as a customer success manager, commercial account manager, or client solutions professional.
  • Ability to digest complex data and relay it to customers in a clear and concise way.
  • Tech-savvy with experience in a fast-paced agile startup environment.
  • Strategic mindset and commercial mentality.
  • Willingness to travel to customer sites and company headquarters.
  • Experience using CRM systems such as HubSpot, Salesforce, or similar.

Benefits:

  • Competitive salary and benefits package.
  • Option to work remotely.
  • 25 days holiday.
  • 8% contributory pension.
  • Bonus.


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