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Store Operations Manager

1 month ago

Glasgow, Glasgow City, United Kingdom Tesco Full time
About the Role

As a Shift Leader at Tesco, you will be responsible for overseeing the store from the shop floor and striving to make things just that little bit better for customers, colleagues, and communities every day. You will work in a fast-paced retail environment, with bags of variety, and take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.

Key Responsibilities

  • Work in a fast-paced retail environment, with bags of variety
  • Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
  • Be there for customers, listening to them and helping to make sure they leave the store with what they came for
  • Look for ways to improve service, including coaching your colleagues and giving feedback to the team
  • Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
  • Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
  • Lead from the front, and set a great example for your colleagues in everything you do


What You'll Need

  • To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
  • To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
  • To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
  • To be comfortable taking the lead, and overseeing the store in the absence of your Manager
  • To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
  • To be motivating, so you can inspire your team to deliver beyond expectations
  • To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day


What's in it for You

There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.

  • There's bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
  • We take your development seriously, so this is a great place to get on in your career. You'll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
  • It's an inclusive place where everyone's welcome. We celebrate the individuality of our colleagues - because they're what makes Tesco, Tesco
  • Your voice matters, and we'll always welcome and listen to your ideas and opinions
  • We put your wellbeing first, and support is always available if you need it
  • Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you'll be in good company


Benefits

We offer a range of benefits to our colleagues, including:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds