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Service Delivery Manager
2 months ago
Service Manager - £50-55K - Chorley (Hybrid role)
Henderson Scott is seeking a skilled Service Manager to lead our Managed Service support desk. The ideal candidate will have experience managing a support team within an IT MSP and a solid technical background.
Duties & Responsibilities
Team Management - Oversee 1st, 2nd & 3rd line engineers to ensure exceptional customer experience.
Service Delivery - Ensure our support teams consistently meet or surpass customer expectations and service level agreements.
Service Level Agreements - Monitor and report on agreed SLAs to ensure seamless service delivery.
Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers.
Skills & Knowledge
Essential
Experience in MSP management.
Solid technical background.
Strong commitment to deliver exceptional customer service.
Ability to adapt to changing technologies and processes.
ITIL Certification, Microsoft 365 or Azure Certifications.
