Retail Customer Service Representative

1 month ago


Poole, Poole, United Kingdom Three Full time

About Three

At Three, we're passionate about delivering better connectivity every day for every customer. We're a dynamic and inclusive team that values diversity and supports each other's growth.

Job Summary

We're seeking a talented Retail Customer Advisor to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service, resolving queries, and driving sales. If you're a people person with a passion for technology, we'd love to hear from you

Key Responsibilities

  • Deliver outstanding customer service, ensuring customers leave our stores happy and satisfied.
  • Resolve customer queries efficiently and effectively, providing solutions to mobile and network-related issues.
  • Drive sales by matching our products and services to customers' needs, showcasing our state-of-the-art offerings.
  • Work collaboratively with the store team to achieve sales targets and KPIs.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer

  • A competitive hourly rate of £12.
  • A brand new smartphone on an Unlimited data plan.
  • An on-target bonus of 25%, paid out monthly based on store performance.
  • Individual bonus accelerators for high performers.
  • Great discounts with our Perks at Work scheme.
  • Excellent training courses and career development opportunities.

Requirements

  • Experience in a customer-facing role.
  • Excellent communication skills.
  • A willingness to learn and adapt to new technologies.

Why Join Three?

We're a diverse and inclusive team that values everyone's unique perspective and contributions. We're committed to creating a workplace where you can grow, develop, and thrive. If you're passionate about delivering exceptional customer service and driving sales, we'd love to hear from you



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