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Business Operations Coordinator

2 months ago

Guildford, Surrey, United Kingdom Nuffield Health Full time

Business Operations Coordinator

Nuffield Health Guildford Hospital is seeking a highly skilled Business Operations Coordinator to join our team. As a Business Operations Coordinator, you will play a critical role in supporting the daily operations of our hospital.

Key Responsibilities:

  • Assist in the financial administration of all patient accounts, ensuring accurate and timely processing.
  • Resolve general queries received in the department, providing excellent customer service and communication skills.
  • Support the triage and resolution of queries raised by patients and consultants, ensuring prompt and effective resolution.
  • Ensure that information received from external stakeholders meets the minimum level of compliance, maintaining high standards of data quality.
  • Work with the Business Administration Manager to continually improve processes, identifying areas for improvement and implementing changes.
  • Assist in general office duties such as filing, post, and other administrative tasks.

Requirements:

  • Experience in working in a busy customer-facing business support function, with a strong understanding of financial administration and customer service principles.
  • Confident and customer-focused communicator, with excellent communication and interpersonal skills.
  • Ability to meet tight deadlines, with a strong attention to detail and ability to prioritize tasks effectively.
  • Confident in working with numbers and large volumes of data, with a strong understanding of data quality and compliance.
  • Education to GCSE level in English and Maths, with an NVQ Level 2 in Business and Administration or equivalent.
  • Excellent IT skills, including Outlook, Excel, and Word, with strong keyboard skills and ability to learn new software.
  • Strong attention to detail, persistence, resilience, and determination to achieve goals set.
  • Ability to develop good working relationships with key stakeholders within the business.

About Nuffield Health Guildford Hospital:

Nuffield Health Guildford Hospital provides high-quality healthcare, working with leading consultants to offer a range of services and treatments for preventing, diagnosing, and treating a wide array of medical conditions. We are proud to have received a "good" rating from the healthcare regulator, the Care Quality Commission (CQC).

Our facilities include 49 en-suite patient bedrooms, 4 operating theatres, acute dependency, and oncology units. We've been awarded the Macmillan Quality Environment Mark for cancer care and our Endoscopy service has achieved JAG accreditation. Our site is shared with an NHS Trust hospital, giving us access to their facilities. The working atmosphere is highly professional and stimulating, yet friendly and collaborative like that of a large family unit.

Benefits:

We offer a range of benefits to support your health and wellbeing, including holiday in line with the Working Time Directive, access to our pension scheme, and discounted gym membership at £15.00 a month.

Working Arrangements:

As a Business Operations Coordinator, you will work on an ad-hoc basis to suit the needs of the business and your availability. This will provide you with a flexible and dynamic working environment, with opportunities to develop your skills and experience.