Field Collections Specialist

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Orbit Full time
Job Title: Field Collections Agent

Join our team at Orbit Credit Services as a Field Collections Agent and play a vital role in helping our customers achieve financial health.

About the Role:

As a Field Collections Agent, you will be responsible for visiting customers at their home addresses to discuss options that help them address their financial situation. You will work closely with our customers to resolve their accounts, take payments, and set up repayment plans to help them achieve financial wellbeing.

Key Responsibilities:
  • Visiting customers at their home addresses to discuss their financial situation and provide solutions
  • Resolving customer accounts on a personal basis, taking payments, and setting up repayment plans
  • Educating customers on the potential consequences of non-payment of their account
  • Using an iPad to update customers' accounts with visit outcomes
Benefits:
  • Salary from £27,417 plus a monthly bonus of up to £6,000 per annum
  • Car allowance of £350 per month
  • Fuel Card provided for business miles
  • 31 days holiday (including bank holidays and annual 2-week December shutdown)
  • Discount and cash back at hundreds of high-street shops
  • Flexible working patterns to support your work-life balance
Requirements:
  • A clear criminal record
  • No CCJ's or IVA's within the last 6 years
  • Confident verbal communicator
  • Good listening and decision-making skills
  • Proven time management skills
  • Comfortable working alone
What We Offer:

At Orbit, we're committed to supporting our employees in their roles and providing ongoing development opportunities. Our comprehensive five-week induction programme will ensure you're fully prepared to speak to customers effectively and professionally.

We're regulated by our clients, and any successful candidates will be required to undergo a basic credit check and criminal background check.



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