Workforce Management Director
6 days ago
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We are seeking a seasoned Workforce Management Director to join our team at Wise. As a key member of our operations team, you will be responsible for leading our Workforce Management (WFM) efforts and driving strategic initiatives to optimize our servicing experience.
Key Responsibilities:
- Develop and implement WFM strategies to improve efficiency, productivity, and customer satisfaction.
- Lead a global team of WFM professionals, providing guidance, support, and coaching to ensure they have the necessary skills and resources to succeed.
- Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
- Analyze data and metrics to inform decision-making and drive business outcomes.
- Stay up-to-date with industry trends and best practices, applying knowledge to continuously improve our WFM capabilities.
Requirements:
- At least 5-10 years of experience in a leadership role within a WFM or related field.
- Proven track record of driving business growth, improving efficiency, and enhancing customer experience.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders across the organization.
- Bachelor's degree in a relevant field, such as Business Administration, Operations Management, or Industrial Engineering.
What We Offer:
- A competitive salary range of £100,000 - £130,000 per year.
- A comprehensive benefits package, including flexible working hours, annual holiday entitlement, sick leave, and parental leave.
- The opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
- A dynamic and fast-paced work environment that encourages innovation, creativity, and continuous learning.
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