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About Jumeirah Carlton Tower
Jumeirah Carlton Tower is a world-class luxury hotel located in the heart of Knightsbridge, one of London's most exclusive neighborhoods. As a member of the Jumeirah Group, a leading hospitality company, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests.
About the Role
We are seeking a highly skilled and experienced Spa Receptionist to join our team at Jumeirah Carlton Tower. As a Spa Receptionist, you will be responsible for providing exceptional customer service to our guests, handling reservations and inquiries, and ensuring a seamless experience for all spa visitors.
Key Responsibilities
- Guest Service: Provide exceptional customer service to guests, responding to their needs and ensuring a high level of satisfaction.
- Reservations and Inquiries: Handle reservations and inquiries in a professional and efficient manner, ensuring accurate and timely communication with guests.
- Spa Operations: Assist with the day-to-day operations of the spa, including opening and closing procedures, inventory management, and maintaining a clean and organized environment.
- Financial Transactions: Process financial transactions, including handling cash, credit card payments, and reconciliations.
- Communication: Maintain effective communication with colleagues, management, and guests, ensuring a smooth and efficient operation.
Requirements
- Experience: Previous experience in a similar role, ideally in a luxury hotel or spa environment.
- Interpersonal Skills: Strong interpersonal skills, with the ability to provide exceptional customer service and work effectively with colleagues and management.
- Technical Skills: Proficiency in handling reservations, check-ins, check-outs, and inquiries, as well as basic computer skills and knowledge of spa operations.
- Confidentiality: Demonstrated ability to maintain confidentiality and discretion when handling guest information and inquiries.
Benefits
- Competitive Salary: A competitive salary package, including a base salary and benefits.
- Life Insurance: Comprehensive life insurance coverage.
- Pension Scheme: A contributory pension scheme.
- Employee Assistance Program: Access to an employee assistance program, providing support and resources for employees.
- Wellness Benefits: A range of wellness benefits, including access to a chiropodist, flu jabs, and more.
- Meals on Duty: Meals on duty, including breakfast, lunch, and dinner.
- Uniform and Laundry: Uniform and laundry facilities, including dry cleaning and ironing.
- Training and Development: Ongoing training and development opportunities, including internal and external training programs.
