Resident Liaison Officer
4 weeks ago
Resident Liaison Officer - Social Housing Planned Works
About the Role:
We are seeking a proactive and successful Resident Liaison Officer to join our team delivering Planned Works in Social Housing in the Hammersmith area.
Key Responsibilities:
- Develop positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.
- Prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.
- Work on planned maintenance projects, including the Decent Homes programme.
- Collect tenancy agreement/approval forms and conduct pre-entry visits and company inductions.
- Visit tenants in their homes and advise them on when and what work is being carried out.
- Act as the main point of contact and deal with any problems/queries that the tenant may have.
- Contact neighbourhood housing associations and ensure effective communication with residents.
Requirements:
- Full clean driving licence with own vehicle.
- Previous experience working for a main contractor on similar projects is ideal, but not required as training will be given on the job.
What We Offer:
A competitive salary of £30,000 - £34,500 + car allowance OR company vehicle, and the opportunity to work with a leading main contractor in the Hammersmith area.
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