Technical Consultant

2 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom FNZ Group Full time

Within this role, you'll be involved in software support and development projects of varying size and complexity, working with our clients to provide innovative solutions that meet their business goals.



  • Work with clients to define their requirements and ensure our solutions meet their needs.
  • Capture and document client use cases and requirements.
  • Complete reviews and walkthroughs of documentation and software changes, both internally and with clients.
  • Develop solutions based on technical designs.
  • Work with the client and internal testing teams to ensure an understanding of solutions and testing requirements.
  • Collaborate with the wider delivery team when challenges are encountered during build.
  • Ensure development meets FNZ coding standards and perform code reviews of solutions.
  • Execute tests to validate technical designs, functional designs, and client business requirements.
  • Maintain documentation in accordance with established standards.
  • Investigate and diagnose support issues, working closely with clients to ensure successful resolution.
  • Coordinate with the implementation/release team during projects and small changes.
  • Provide feedback on project and support work to contribute to the continuous improvement of the team and FNZ.
  • Assist clients in the implementation of Figaro functionality as necessary.

This role demands individuals who are excellent problem solvers, capable of dealing with complex problems and rapidly evolving circumstances.



  • Have excellent communication skills and professionalism.
  • Have strong technology, analytical, and data interpretation skills.
  • Are comfortable with client and stakeholder interaction.

Experience, knowledge, and skills required:



  • Degree educated in a technical subject, such as computer science, physics, mathematics, or engineering.
  • Understanding of wealth management practices (training will be provided in this domain).
  • Excellent organizational, administration, and time management skills.
  • Good team working and communication skills, confident in dealing with internal and external clients.
  • Highly developed written and oral communication skills.
  • Prior software development experience (full training will be provided in programming languages and technologies used).

Personal behaviors:



  • Able to make logical decisions.
  • Lead by example.
  • Act with honesty and integrity.
  • Trust colleagues to make decisions.
  • Work with others to accomplish results.
  • Communicate with positive intent.
  • Make time to help and support colleagues.
  • Share information openly and proactively.
  • Prepared to go the extra mile.
  • Demonstrate humility.
  • Open about making mistakes and able to learn from them.
  • Personally accountable for successful outcomes.
  • Strive to be the best – average isn't an option.
  • Apply continuous improvement to deliver repeatable results.
  • Flexibility in thinking, reasoning, and problem-solving.

What's in it for you?



  • Part of a highly successful, rapidly growing, global business leading the delivery of financial services and partners with some of the world's largest companies.
  • Part of a highly skilled, professional team with a wealth of experience in the financial services industry.
  • Significant financial rewards for high-performing individuals.
  • Global career opportunities for the best employees at any of our offices in the UK, EU, US, and APAC.

At FNZ, we recognize that diversity, inclusion, and accessibility are important factors for our success.



  • We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals.
  • We make recruitment decisions in a non-discriminatory manner where all employees are valued and respected.
  • We want to ensure accessibility needs are well-supported, thus ensuring our recruitment process is fair and equitable for all applicants.

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