Service Operations Support Specialist
4 days ago
We are looking for a dedicated Service Operations Support Specialist to join our Parkside team. The successful candidate will work closely with the Regional Service Manager and Service Operations lead to improve productivity by taking responsibility for co-ordinating resources within their immediate team, identifying and implementing areas for improvement within the service booking process.
The main responsibilities of this role include:
- Processing customer field service requests using the service planning system to identify suitable engineers and dates.
- Producing quotations using SAP, confirming and documenting price and site availability to customers.
- Communicating with credit controllers regarding credit checks/issues.
- Prioritizing mail to maintain customer satisfaction.
The ideal candidate will have excellent communication and organizational skills, be highly motivated and able to work under pressure. A salary of £45,000 - £55,000 per annum (dependent on experience) is offered for this position.
Required Skills and Qualifications:
- Able to develop and maintain good relationships internally/externally and at all levels.
- Excellent presentation skills and confident, engaging communication.
- Highly organized and able to prioritize tasks.
- Demonstrate customer-centric behaviours and passion for customer service.
- Competent in systems application, including Word, PowerPoint, SAP/CRM, Excel, and Databases.
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Operations Specialist
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