Academic and Operational Excellence Coordinator

18 hours ago


Uxbridge, United Kingdom Gold Care Homes Full time
About Us

Gold Care Homes is a well-established national independent care homes group for the elderly, operating 34 care homes across the South of England. Our range of services includes residential, nursing, frail elderly, and dementia care.


The Operations Manager in Gold Care Homes plays a pivotal role in overseeing and coordinating actions across all departments to ensure seamless operations, compliance, and adherence to deadlines. This key position focuses on project management, compliance, and cross-departmental collaboration, tracking both departmental and company-wide objectives to drive operational excellence.



  • Cross-Departmental Project Management

    • Develop and implement project management strategies to align all departments with the company's goals and timelines.
    • Create, monitor, and adjust project plans, ensuring resources are effectively allocated and milestones are achieved.

  • Compliance and Quality Assurance

    • Stay updated on regulatory changes, interpreting their impact on operations, and proactively adjusting company practices as needed.
    • Conduct routine audits and assessments to monitor compliance, identifying areas for improvement and implementing corrective actions.

  • Performance Tracking and Reporting

    • Set, monitor, and evaluate key performance indicators (KPIs) for each department to ensure alignment with company-wide objectives.
    • Use data-driven insights to recommend changes in processes or resources to enhance operational efficiency.

  • Risk Management

    • Identify potential operational risks related to compliance, project delays, or interdepartmental dependencies, and proactively implement mitigation strategies.
    • Develop contingency plans for high-risk areas, ensuring service continuity and compliance during unexpected disruptions.

  • Strategic Planning and Continuous Improvement

    • Work closely with the Senior Leadership Team to define long-term goals and strategies to improve care delivery and operational efficiency.
    • Evaluate current processes and develop strategies for improvement, promoting innovation while adhering to regulatory and budget constraints.

This position requires strong project management skills, the ability to prioritise tasks, and manage complex workflows across departments. In-depth knowledge of regulatory compliance in the care sector is also essential. Experience with statistical analysis and data processing is desirable. Additionally, practical knowledge of budgeting, cash-flow regulation, maintaining balance sheets, and monitoring profit and loss statements is necessary.


The salary for this position is estimated at £50,000 per annum. Benefits include ESAS – Salary Advance, Employee Assistance Programme, Perkbox, Employee of the Month, Long term service awards, Blue Light Card, Professional Development, and Refer a Friend.




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