Senior Guest Services Leader

3 weeks ago


Harrogate, North Yorkshire, United Kingdom Premier Inn Full time
Senior Guest Services Leader

We are seeking a Senior Guest Services Leader to join our team at Premier Inn Harrogate Town Centre. As a key member of our leadership team, you will be responsible for leading a team of Guest Services Leaders to deliver exceptional guest experiences. If you have experience in leading teams and are passionate about delivering outstanding customer service, we want to hear from you

About the Role:
- Lead and develop a team of Guest Services Leaders to deliver outstanding customer experiences
- Manage day-to-day guest services operations, including guest complaints and feedback
- Collaborate with other departments to ensure seamless delivery of guest services

Requirements:
- Proven leadership experience in a retail or hospitality environment
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure and manage multiple priorities

What We Offer:
- Competitive salary: up to £12.59 per hour
- Permanent contract with guaranteed hours (37.5 hours/week)
- Ongoing training and development opportunities

This is an exciting opportunity for a motivated and experienced leader to join our team at Premier Inn Harrogate Town Centre.

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