Software Platform Success Manager
7 days ago
Transform your career with Return on Investment Ltd as a highly skilled Software Platform Success Manager in Milton Keynes. This is a fantastic opportunity to join our established team and contribute to the growth of our groundbreaking Automotive platforms.
About the RoleWe are seeking an ambitious individual to play a key part in the success of our B2B-Technology Platforms. As a Software Platform Success Manager, you will be responsible for delivering exceptional customer experiences and ensuring seamless system usage among our clients.
This role is perfect for someone with a strong background in IT-related fields, who is passionate about customer success and has experience working with various IT Portals and CRM systems.
You will be joining a dynamic team that is dedicated to modernising the operations of Manufacturers, Leasing Companies, and Fleet Managers through innovative technologies and processes.
Your Responsibilities- Act as the primary liaison for system users, providing expert coaching and guidance on new features and functionality through live demonstrations.
- Promote system usage by fostering strong relationships with users to ensure they are utilising the systems, software, and portal capabilities to enhance their daily operations.
- Capture the latest contact and fleet profile information to guarantee accurate user and system data.
- Handle user escalations, offering timely resolutions and consistent updates to maintain a high level of customer satisfaction.
- Analyse help and support data to identify recurring issues, monitor trends, and propose recommendations for continuous improvement.
- Participate in outbound contact calling and qualification activities.
To succeed in this role, you will need:
- Familiarity with various IT Portals and CRM systems.
- Prior experience in an IT-related role or similar Customer Success position.
- 3 years proven working experience in customer success, account management, or customer support roles within IT or similar technology.
- A background or interest in IT, software, and/or customer success is desirable.
As a valued member of our team, you can look forward to:
- A competitive salary of £28,000 - £32,000 per annum.
- A Company Pension Scheme: Secure your future with our AEGON pension scheme, where we contribute 4% and you contribute 5% through salary sacrifice.
- Life Assurance: Enjoy complimentary financial protection for your loved ones, advantageous for mortgage applications.
- Private Medical and Dental Care: Access faster, more specialised treatment with private medical care.
- Health Shield: Reclaim costs for dental care, physiotherapy, osteopathy, chiropody, and more with our Health Shield cash plan, adjustable to suit your needs.
- Health and Wellbeing Fund: Utilise a £500 annual budget to enhance your physical and mental well-being through healthcare upgrades, gym memberships, equipment, mindfulness apps, or counselling.
- Car Schemes: Take advantage of short-term leases on Kia and Hyundai vehicles at excellent prices, including tax and insurance, provided by Car Benefit Solutions.
- A Thriving Workplace: Join a dynamic and innovative company with a proven track record of staff retention, training, and community.
- Career Progression: At ROI, your career development is a priority, with genuine opportunities for advancement supported by comprehensive training programmes through our in-house academy.
- Strong Support System: You will be backed by a skilled and enthusiastic management team committed to your personal and professional enrichment.
- Community and Culture: Experience a sense of belonging within our close-knit community.
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