Customer Service Representative

1 week ago


Wigan, Wigan, United Kingdom Apcoa Parking Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Answer inbound calls from clients and customers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.
  • Handle inbound email queries from clients and customers, advising them on how to appeal correctly.
What We Offer

We offer a comprehensive benefits package, including full training, opportunities to learn multiple skills in different sectors of the parking industry, full-time employment, a pension scheme, and a competitive hourly wage. You will also enjoy free town centre parking.

Requirements

To be successful in this role, you will need to have a passion for providing outstanding customer service, a strong ability to take initiative and make decisions that are right for our customers, and a desire to succeed in your role. If you have a spark to bring to our team, we would love to hear from you.



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