Referral Coordinator

4 weeks ago


London, Greater London, United Kingdom Shaw Trust Full time

About the Role

We're seeking a highly skilled Referral Coordinator to join our team at Shaw Trust. As a key member of our Community Health & Wellbeing division, you'll play a vital role in supporting the delivery of our Work Well program.

Key Responsibilities

You'll be the first point of contact for referrers and participants, providing exceptional support and ensuring a lasting impression. Your administrative skills will be put to good use, scheduling, communicating, and generating reports to support the program's success.

Requirements

To succeed in this role, you'll need:

  • Excellent knowledge of systems, software, technologies, communications, and suppliers to support business needs, with a focus on Microsoft-based products.
  • Experience with Windows desktop OS and Office 365.
  • Familiarity with a broad range of hardware, including printers, tablets, mobiles, and laptops.
  • Previous extensive experience in IT and/or Telecoms Service Desk experience.

What We Offer

As a Shaw Trust employee, you'll enjoy a range of benefits, including:

  • 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday.
  • 2 days paid volunteering leave each year.
  • An enhanced pension scheme after 6 months.
  • Life Assurance at 3 times your annual salary rate.
  • Access to a suite of learning and development opportunities, including paid for apprenticeship and masters' levels qualifications, and management development programmes.
  • Opportunities to connect with our employee diversity networks.
  • Health and Wellbeing initiatives, including internal support, employee assistance programme, and health cash plan.
  • Opportunity to request flexible working from day one.

Location

This is a home-based role, with occasional in-person team meetings in West London, requiring overnight travel. Travel costs will be covered, and sufficient notice will be given.



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