Workshop Operations Manager

3 weeks ago


Bishop's Stortford, Hertfordshire, United Kingdom Pembrook Resourcing Full time
Pembrook Resourcing is seeking a skilled Workshop Controller to oversee the aftersales department. As a key member of the team, you will play a crucial role in ensuring the workshop runs smoothly and efficiently. Your responsibilities will include calculating and managing workshop resources, monitoring staff and workshop performance, and allocating work to technicians based on their skills. You will also be responsible for resolving customer queries according to dealership and manufacturers guidelines. To succeed in this role, you will need to possess excellent technical knowledge, strong organisational and prioritisation skills, and the ability to take initiative and ownership of issues. You will also need to be a team player who offers help and support to others and is willing to learn and keep up-to-date with product and technical information. This is a challenging role that requires a proactive can-do attitude and the ability to thrive in a high-pressure environment. If you have previous management experience in a similar role and are looking for a new challenge, we encourage you to apply.

Key Responsibilities:

* Calculate and manage workshop resources effectively
* Monitor staff and workshop performance to maintain standards
* Allocate work to technicians based on their skills
* Resolve customer queries according to dealership and manufacturers guidelines

Requirements:

* Excellent technical knowledge gained in the retail motor industry
* Previous management experience in a similar role
* Strong organisational and prioritisation skills
* Ability to take initiative and ownership of issues
* Team player who offers help and support to others
* Willingness to learn and keep up-to-date with product and technical information
* Thrives in a high-pressure environment
* Full valid UK driving licence
* Eligibility to work in the UK

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