Audi Workshop Operations Manager
1 month ago
Workshop Controller Opportunity
Pembrook Resourcing is seeking a skilled Workshop Controller to join their client's aftersales department. As a Workshop Controller, you will play a key role in ensuring the workshop runs efficiently and effectively.
You will be responsible for calculating and managing workshop resources, monitoring staff and workshop performance to maintain high standards. As a Workshop Controller, you will allocate work to technicians based on their skills and resolve customer queries according to dealership and manufacturer guidelines.
We are looking for a strong communicator who can take a customer-focused approach to their work and influence others to succeed.
Key Responsibilities:
- Manage workshop resources effectively, ensuring optimal use of staff and equipment.
- Monitor and maintain high standards of staff and workshop performance.
- Allocate work to technicians based on their skills and expertise.
- Resolve customer queries and issues in a timely and professional manner.
- Work closely with the aftersales team to ensure seamless customer service.
- Develop and implement processes to improve workshop efficiency and productivity.
- Collaborate with the management team to achieve business objectives.
Requirements:
- Excellent technical knowledge gained in the retail motor industry.
- Previous management experience in a similar role.
- Strong organisational and prioritisation skills.
- Able to take initiative and ownership of issues.
- Able to multi-task and switch between tasks.
- A team player who offers help and support to others.
- Willingness to learn and keep up-to-date with product and technical information.
- Thrives in a high-pressure environment.
- Full valid UK driving licence.
- Eligibility to work in the UK.
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