Audi Workshop Operations Manager

1 month ago


Bishop's Stortford, Hertfordshire, United Kingdom Pembrook Resourcing Full time

Workshop Controller Opportunity

Pembrook Resourcing is seeking a skilled Workshop Controller to join their client's aftersales department. As a Workshop Controller, you will play a key role in ensuring the workshop runs efficiently and effectively.

You will be responsible for calculating and managing workshop resources, monitoring staff and workshop performance to maintain high standards. As a Workshop Controller, you will allocate work to technicians based on their skills and resolve customer queries according to dealership and manufacturer guidelines.

We are looking for a strong communicator who can take a customer-focused approach to their work and influence others to succeed.

Key Responsibilities:

  1. Manage workshop resources effectively, ensuring optimal use of staff and equipment.
  2. Monitor and maintain high standards of staff and workshop performance.
  3. Allocate work to technicians based on their skills and expertise.
  4. Resolve customer queries and issues in a timely and professional manner.
  5. Work closely with the aftersales team to ensure seamless customer service.
  6. Develop and implement processes to improve workshop efficiency and productivity.
  7. Collaborate with the management team to achieve business objectives.

Requirements:

  1. Excellent technical knowledge gained in the retail motor industry.
  2. Previous management experience in a similar role.
  3. Strong organisational and prioritisation skills.
  4. Able to take initiative and ownership of issues.
  5. Able to multi-task and switch between tasks.
  6. A team player who offers help and support to others.
  7. Willingness to learn and keep up-to-date with product and technical information.
  8. Thrives in a high-pressure environment.
  9. Full valid UK driving licence.
  10. Eligibility to work in the UK.


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