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Chief Operations Officer

1 month ago

London, Greater London, United Kingdom CTI Full time

Job Title: Chief Operations Officer - Financial Crime Specialist

Location: Hybrid

Salary: £130K - £160K

Job Summary: We are seeking a seasoned Chief Operations Officer to lead our financial crime operations and drive strategic growth in our neo bank.

Key Responsibilities:

  • Implement and enhance strategies and operations for collections through in-house and outsourced teams.
  • Utilise advanced fraud detection technologies and methodologies to combat application and transaction fraud.
  • Oversee all operations related to omnichannel inbound customer support, establishing processes and KPIs.
  • Ensure compliance with all regulatory requirements related to financial crime and maintain ongoing monitoring.
  • Manage complaints, ensuring equitable resolution and adherence to regulatory standards.
  • Provide transparent reporting to the CEO and board while proactively addressing operational incidents.
  • Establish, monitor, and manage all necessary business processes to deliver a premier credit card operation.
  • Manage change and technology transformation and oversee outsourced operational platforms.
  • Achieve a balance between strategic oversight and operational execution.

Requirements:

  • Proficient in establishing and managing both manual and automated processes to enhance operational efficiency.
  • Possesses an engineering mindset, demonstrating the capability to approach challenges from foundational principles.
  • Holds extensive knowledge and comprehension of operational risk and the associated regulatory frameworks.
  • Proactive and hands-on approach, willing to engage deeply with the intricacies of operations.
  • Focused CX, with the ability to analyse how processes and systems impact customer outcomes.
  • Strong leadership abilities, capable of identifying, attracting, inspiring, training, and retaining top talent.
  • Optimising workflows to drive productivity and enhance service delivery.
  • Implementing best practises in operational management to mitigate risks and ensure compliance.
  • Continuous improvement, leveraging data-driven insights to refine processes and enhance overall performance.

CTI is a banking and fintech talent acquisition agency, matching quality candidates with fintech companies. We work with fintech startups and enterprises.