Head of Operations

5 days ago

Birmingham, United Kingdom Bullion By Post Full time
About the Role

We are seeking a highly experienced and skilled Head of Operations to join our team at Bullion By Post. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our ecommerce business, ensuring that our customers receive a seamless and high-quality experience.

Key Responsibilities
  • Operational Oversight
    • Oversee the end-to-end fulfilment process, ensuring all shipments are dispatched on time and correctly.
    • Coordinate the efficient operation of goods in and out, maintaining a streamlined inventory system.
    • Collaborate with other departments, including sales and customer service, to optimize cross-functional workflows.
    • Monitor key performance indicators (KPIs) to identify areas of improvement and implement necessary changes.
    • Implement and maintain inventory control systems, ensuring stock levels are accurate.
    • Optimise operational costs & courier fees, identifying opportunities for efficiency improvements while maintaining high service standards.
    • Develop and enforce operational policies and procedures to maintain consistency and quality across all business processes.
  • Team Management and Development
    • Lead and motivate the operations team, ensuring staff satisfaction, development, and retention and a dedication to achieving excellence in everything they do.
  • Customer Focus
    • Ensure that the customer remains at the centre of our focus and that they always receive a high quality, seamless customer journey.
  • Facilities & Risk Management
    • Ensure the office environment is functioning effectively, fostering a positive and productive atmosphere for the team.
    • Ensure compliance with health, safety, and security policies.
    • Risk management, including monitoring market conditions, operational risks, and implementing strategies to mitigate any potential disruptions.
About Us

Bullion By Post is a leading online retailer of precious metals, with a turnover of £300m annually and a significant presence across Europe and the United States. We are committed to providing our customers with a transparent and exceptional service, and we are looking for a dynamic and experienced Head of Operations to support our continued growth and to further enhance our service offering to clients.

Our Values
  • INTEGRITY - We're committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.
  • AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.
  • AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.
  • CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.
  • EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.

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