Head of Operations

3 weeks ago

Birmingham, United Kingdom Compass Group Full time

As the Head of Operations for Compass Group Catering Services, you will be responsible for overseeing and driving the operational excellence of our catering services. You will play a pivotal role in leading a talented team, ensuring smooth service delivery, maintaining client satisfaction, and contributing to the growth and success of our business.

**Key Responsibilities**:

- **Operational Leadership**: Lead, mentor, and motivate a team of managers and staff to deliver exceptional catering services.
- **Client Relationship Management**: Build and maintain strong client relationships, ensuring their needs and expectations are consistently met or exceeded.
- **Quality Assurance**: Implement and maintain rigorous quality control standards to ensure the highest levels of service and food quality.
- **Financial Management**: Manage budgets, control costs, and drive profitability through effective resource allocation and financial planning.
- **Continuous Improvement**: Identify areas for improvement and drive process enhancements to optimize efficiency and service delivery.
- **Compliance**: Ensure compliance with all relevant health, safety, and regulatory standards.
- **Innovation**: Stay ahead of industry trends and implement innovative solutions to enhance the overall catering experience.

**Head of Operations - Compass Group Catering Services**

**Location**: Midlands & North of England
- Competitive salary and benefits package.
- Opportunities for career advancement within a global industry leader.
- A supportive and collaborative work environment.
- The chance to make a significant impact on the success of our catering services.

Are you a dynamic, results-driven leader with a passion for delivering exceptional catering services? Do you have a proven track record of managing operations, leading teams, and achieving outstanding results? If so, we want you to join our team as the Head of Operations at Compass Group Catering Services.

Compass Group is a global leader in foodservice and support services, serving millions of people every day across various sectors, from healthcare and education to business and industry. We pride ourselves on delivering innovative and high-quality catering solutions that exceed our clients' expectations.
- Proven experience in senior leadership roles within the catering or foodservice industry.
- Strong financial acumen with experience in budget management and cost control.
- Exceptional interpersonal and communication skills.
- Ability to build and maintain strong client relationships.
- Demonstrated ability to lead and develop high-performing teams.
- Knowledge of food safety and regulatory compliance.

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