Support Worker

6 days ago

Milton Keynes, Milton Keynes, United Kingdom Grand Union Housing Group Full time
About the Role

We are seeking a highly motivated and compassionate Support Worker to join our team at Grand Union Housing Group. As a Support Worker, you will play a vital role in ensuring our customers feel safe, supported, and empowered in their homes.

Key Responsibilities
  • Customer Support: Provide high-quality support to customers, helping them to live independently and safely in their own homes.
  • Emergency Response: Respond to emergency calls, providing 24-hour support on a scheduled rota.
  • Property Management: Conduct property viewings, guide customers on available services, and assist with property repairs.
  • Communication: Communicate regularly with customers based on their individual support needs.
  • Risk Assessment: Perform risk assessments for customers and properties, making safeguarding referrals as needed.
  • Relationship Building: Build strong relationships with customers through regular visits and check-ins.
  • Administrative Tasks: Keep customer records up-to-date and ensure scheme audits and health & safety checks are completed.
Requirements
  • Proficiency in MS Office: Proficiency in MS Office (Word, Excel, Outlook, OneDrive) and Teams.
  • Communication Skills: Excellent listening and problem-solving skills, with the ability to communicate effectively with customers and colleagues.
  • Administrative Skills: Strong administrative and record-keeping skills, with the ability to manage your workload with minimal supervision.
  • Flexibility: Flexibility and a willingness to embrace new challenges, with the ability to work independently and as part of a team.
What We Offer

As a Support Worker at Grand Union Housing Group, you will benefit from a range of rewards and benefits, including:

  • Annual Leave: 25 days annual leave, rising to 30 days after 5 years of service.
  • Pension Scheme: A generous pension scheme, with employer contribution up to 10%.
  • Training and Development: Opportunities for training and development, to help you grow and succeed in your role.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that a full driving license and DBS clearance are required for this role.

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