Learning Experience Coordinator

1 month ago


Coventry, Coventry, United Kingdom Severn Trent Full time

About Our Academy

At Severn Trent, we're committed to creating a culture of continuous learning and development. Our Academy is a dedicated team that provides a range of training and development opportunities to support the growth and success of our employees.

Role Overview

We're seeking a highly motivated and organized Learning Experience Coordinator to join our team. As a key member of our Academy team, you'll be responsible for planning, scheduling, and administering learning events and programs to drive skills compliance and ensure timely delivery of our Learning and Development plan within budget.

Key Responsibilities

  • Plan, schedule, and administer learning events and programs to drive skills compliance and ensure timely delivery of our Learning and Development plan within budget.
  • Deliver an excellent learner experience by owning, triaging, and resolving learner queries.
  • Schedule and administer events taking place at our training Academy.
  • Maintain Learning and Development data integrity, accurately updating training, skills, competencies, e-learning, and event evaluation records and information.
  • Provide planning, scheduling, and administrative support for Learning and Development projects, including your learning stream.
  • Adhere to all Service Level Agreements and company/industry standards and drive continuous improvement of Learning and Development systems and processes.
  • Correctly purchase and process financial transactions (purchase orders, invoices, recharges, etc.) using approved systems and processes.
  • Administer certificates and competency cards, Water Hygiene Card registration/renewal process.

What You'll Bring to the Role

We're looking for someone who can adapt, be flexible, and work well under pressure when needed. You'll be used to managing volumes and committed to developing knowledge across our offer to provide expert advice to our learners. You'll need to be able to multi-task effectively, while providing significant levels of detail across your daily tasks. You'll be able to collaboratively work with people at all levels within and outside the organization to provide consistent, added-value services.

What's in It for You

You'll join an experienced and supportive team with a passion for learning and the experience it provides. We're on a journey full of innovation and opportunity to make an impact in this role. But working here isn't just a job. You can build a wonderful career here at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognize great work and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live.

Our Benefits

  • Salary up to £,
  • days holiday + bank holidays (and the ability to buy/sell up to days per year)
  • Annual bonus scheme (up to £, based on company performance and subject to eligibility)
  • Leading pension scheme – we will double your contribution (up to % when you contribute ;
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • % monthly discount with Busy Bees Nurseries and one-week free childcare
  • Dedicated training and development with our Academy
  • Electric vehicle scheme and retail offers
  • Family-friendly policies
  • Two paid volunteering days per year


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