Banqueting Services Coordinator
1 week ago
Assistant Conferencing and Banqueting Manager
We are seeking an experienced Assistant Conferencing and Banqueting Manager to assist in the planning and execution of conferences and banquets within a hotel, conference centre, or similar venue.
Job Overview:The Assistant Conferencing and Banqueting Manager will work closely with the Conference and Banqueting Manager to manage the day-to-day operations of the conference and banqueting department. The assistant will assist in planning and executing events, ensuring they meet or exceed expectations.
Key Responsibilities:- Event Planning and Coordination:
- Assist in meeting with clients to understand their needs, preferences, and budget.
- Assist clients in selecting appropriate event packages, venues, and services.
- Coordinate all aspects of the event, from initial inquiry to post-event follow-up.
- Develop detailed event plans and timelines for each conference/banquet.
- Staff Management:
- Assist in supervising and training the conference and banqueting staff, including event coordinators, servers, chefs, and other team members.
- Assist in scheduling staff shifts and ensuring adequate coverage during events.
- Provide assistance in leadership and support to ensure staff delivers high-quality service.
- Customer Service:
- Provide exceptional customer service before, during, and after events.
- Handle client concerns, complaints, and special requests in a timely and professional manner.
- Assist in ensuring the event runs smoothly and resolves any problems that arise.
- Budgeting and Financial Management:
- Assist in preparing cost estimates and quotes for clients, ensuring profitability while meeting customer expectations.
- Assist in managing budgets for events, including negotiating with suppliers, tracking expenses, and minimizing costs.
- Marketing and Sales:
- Assist in collaborating with the sales and marketing team to promote conference and banqueting services.
- Develop promotional materials, including brochures, and maintain an online presence for events.
- Attend trade shows, industry events, and networking functions to promote the venue.
- Logistics Management:
- Assist in overseeing the setup and breakdown of events, ensuring rooms are prepared with necessary equipment, catering, and decor.
- Assist in ensuring all AV equipment, furniture, lighting, and other requirements are in place and functioning.
- Assist in managing catering, coordinating with chefs and service staff to ensure timely and quality food service.
- Health and Safety Compliance:
- Assist in ensuring all events comply with local health and safety regulations.
- Maintain a safe working environment for staff and guests during events.
- Manage emergency procedures and staff training for safety protocols.
- Quality Control:
- Monitor the execution of events to ensure high standards of service and presentation.
- Review client feedback and implement improvements for future events.
- Education:
- Degree in Hospitality Management, Event Management, or a related field (preferred).
- Experience:
- 1-3 years in a support role in a conference or event environment.
- Assistance with budgeting and financial management.
- Assistance with event management software.
This role is key to assisting in ensuring that clients have memorable, seamless events while maintaining the efficiency and profitability of the conference and banqueting department.
Salary: £28,000 - £38,000 per annum.
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