Claims and Complaints Team Lead

1 month ago


Manchester, United Kingdom Aston Charles Full time

Liability Claims Team Leader

Aston Charles is seeking a seasoned Claims Team Leader to join their dynamic team. As a Liability Claims Team Leader, you will be responsible for managing a team of Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.

Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file/audit checking to ensure compliance. In addition, you will be handling your own caseload of higher value and complex claims.

It is essential that you are an expert on all things Liability claims. You must also have solid managerial skills, and the ability to help create a friendly and supportive environment where a fully remote-based team enjoys working to shared goals and objectives.

This is a fantastic opportunity to join a rapidly growing Insurtech firm that is turning the claims landscape on its head. With a focus on utilising state-of-the-art technology to tackle longstanding problems in the claims industry, you will be working with a team that is passionate about innovation and excellence.

You will be rewarded with an attractive basic salary, together with a range of company benefits, including support towards professional qualifications. With more high-profile MGA's being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium, and longer term.

Key Responsibilities:

  • Manage a team of Claims Handlers
  • Train, develop and coach team members
  • Allocate workloads and act as an escalation point for complaints
  • Handle your own caseload of higher value and complex claims

Requirements:

  • Expertise in Liability claims
  • Solid managerial skills
  • Ability to create a friendly and supportive team environment

About Aston Charles:

Aston Charles is a leading recruitment agency specialising in General Insurance and Financial Services. We pride ourselves on providing a personalised service to our clients and candidates, and are committed to helping you find your ideal role.



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