Customer Experience Leader

1 month ago


Telford, Telford and Wrekin, United Kingdom Rituals Full time

About This Role

Rituals is seeking a highly motivated and experienced Store Manager to lead our retail store team. As a Store Manager, you will be responsible for creating an unforgettable customer experience and helping your team to reach their full potential.

You will work closely with your Area Manager to develop and implement local business strategies, drive performance targets, and lead by example. You will coach your team to deliver an excellent customer experience, define daily objectives and actions to drive key performance indicators (KPIs), and develop monthly plans based on productivity targets.

Key Responsibilities

  • Lead by example and coach your team to deliver an excellent customer experience
  • Define daily objectives and actions to drive KPIs
  • Develop monthly plans based on productivity targets
  • Ensure excellent store administration, manage inventory, and day-to-day operations
  • Drive employee wellbeing and engagement with regular 1-to-1's and making a genuine connection with your team

Qualifications

  • Prior relevant Store Manager experience or equivalent within retail or hospitality
  • People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
  • Experience in sharing knowledge to drive behavioural change and develop others
  • Decision making and problem-solving skills

What We Offer

Rituals offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.


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