Customer Experience Specialist

2 weeks ago


Telford, Telford and Wrekin, United Kingdom Vivactive Ltd Full time
About Vivactive Ltd

Vivactive Ltd is a rapidly expanding healthcare brand that's on the lookout for exceptional characters with a can-do attitude to join our outstanding team of visionary thinkers. With a background in healthcare spanning 15 years, we're a new brand that's riding a massive wave of growth to take us to the next level.

Key Responsibilities

As a Customer Experience Specialist, you'll hit the ground running to work dynamically with our IT and third-party development teams. A key part of the role will be reviewing website content and functionality, as well as support during project testing and deployment. You'll deal with reported bugs and issues, as well as have direct involvement with the scoping and briefing of new projects.

Requirements

As our E-commerce Solutions Analyst, you'll make use of tools such as New Relic and Adobe Target to improve our customers' shopping experience as well as support the wider business with ad-hoc tasks. You'll be a key player in driving innovation and growth within the company, working closely with our development teams to deliver high-quality solutions.

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