Customer Service Representative
1 day ago
We are seeking a highly skilled Customer Service Representative to join our team at Reed in Partnership. As a Test Centre Associate, you will be responsible for providing exceptional customer service to candidates taking driving theory tests.
The ideal candidate will have significant experience in providing high-quality customer service, with excellent attention to detail and accuracy. You will also possess the ability to work under pressure to short timescales and multitask to complete a variety of competing activities.
This role offers long-term employment stability and the satisfaction of assisting people at a key moment in their lives. We offer an estimated salary of £20,000 - £25,000 per annum, depending on experience.
Key Responsibilities:
- Providing a high level of customer service to candidates
- Checking candidates' ID documents and booking them in on the system
- Ensuring the integrity and security of tests are maintained
- Supervising and invigilating tests
- Explaining the test process to candidates and supporting with other queries
- Reviewing tests and test centre schedules
- Performing daily test centre opening and closing procedures
- Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
- Handling and reporting incidents that could impact candidate testing
About Us
Reed in Partnership is committed to ensuring that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.
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